Incompetence behind authority

Jean was walking with his grandfather through a public square in Paris. At a certain point, he saw a shoemaker being mistreated by a client, whose footwear showed a flaw. The shoemaker listened calmly to the complaint and apologized, promising to correct the error. Jean and his grandfather stopped to have coffee at a bistro. […]

from Paulo Coelho http://ift.tt/2yYwRhP